At ADT Solar, John was responsible for driving and providing competitive world-class, energy-efficient intelligent home technology, including solar energy management solutions. Responsible for enhancing customer experience across a single integrated secure and intelligent home service whilst defining enterprise architecture across the operating business entities, using the best practice of Salesforce platforms – driving customer experience and authentic 360 digital-first engagement. Managed and mentored IT transformation teams, into a world-class delivery arm of the operational business units, delivering actionable insights and real-time analytics with next-business action indicators. Worked on IT organizational design, assessments, and optimization to provide a compliant SOX-driven workflow across the enterprise. He deployed extra security to cyber and infosec standards with new policies and MFA tooling. He created a thought leadership working environment with the ability to deliver points of view on applying technology to emerging business needs. Architecting the Salesforce Ecosystems to modernization, Sales to Cash, Orders to Installation and providing a happy customer referable program.

Whilst working at Giant Egle, John was responsible for enterprise-wide; advanced data science data management, including information governance, security control, policy development, and effective exploitation; achieved recognized success in the design, implementation, and support of multi-vendor environments; gained extensive experience managing a variety of platforms in a heterogeneous environment, with a clear vision of how to use information technology to improve productivity, performance and delivery; utilized extensive knowledge of the retail environment within this role, including knowledge of customer journeys, loyalty and personalized programs and enhanced customer shopping experience.

John Backhouse is a visionary leader in Healthcare Enterprise transformations, with a 20+ year history of driving Healthcare organizations to identify information and analytical challenges and translating them into innovative solutions. John is known for his deep understanding of Healthcare and its highly complex demands, which has led him to success in many patient engagement initiatives. John’s broad and deep operational and systems experience offers clients a uniquely comprehensive and visionary understanding of how the multiple players and stakeholders in the healthcare industry operate, interoperate, collaborate, and find success.

John was responsible for EXL Services' Healthcare Vertical for data management and technology solutions and the strategic planning of technology, service expansion and innovation. EXL is the largest company in its industry sector for professional consulting. He brings to EXL substantial experience in systems integration, platform rationalization, and enterprise data management. John has successfully designed and executed significant deployments of core business applications, led digital transformation and launched new software products.

Before joining EXL, John worked as Chief Information & Technology Officer for CognitiveHealth Technologies. He provided technology innovation and leadership for automated AI platform solutions. Responsible for designing & architecting a cognitive, automated intelligence platform, John used innovational technologies to support & deliver business value across the enterprises. His solution delivered digital employees and cognitive insights to enterprise end-to-end claims processing.

Before joining CognitiveHealth Technologies, John worked as Chief Information Officer and Senior VP of CareEnroll, a three-operational arm organization that serves multiple states for Medicaid enrollment services; John directed a highly talented team, using cutting-edge technology to deliver professional care to some of the more vulnerable members of society. John and his team also designed and supported a state-of-the-art Contact Center, which gave support and guidance to ensure benefits are continuous to members throughout the enrollment period.

Ptior to joining CareEnroll, John worked as Chief Data Officer at Envision Healthcare. He developed a state-of-the-art enterprise architecture and created a ‘golden patient record’ for 165 million patients that identified gaps in patient care, allowed targeted patient engagement, and improved patient experience throughout the continuum of care. This project saved four million in the consolidation of technology and infrastructure.

Before joining Envision Healthcare, he spent eight years working for Information Builders Inc. as Executive Director of iWay Software, where he drove application development for healthcare globally. His extensive expertise enabled him to build and demonstrate innovation by developing and building out new and exciting vertical products, bringing the best of breed from all over the world into comprehensive, methodical applications. John has also served as a senior Paramedic Practitioner, specializing in Hazmed (Hazardous Medical Management) and in Urban Search & Rescue and MIMMS (Major Incident Management) for the National Health Service in England. He is a frequent speaker and blogger on topics such as Cyber Security, Master Data Management and Data Governance. He has also written several white papers on these topics. If you are embarking on an enterprise information project or need to recover an existing project, John may be able to get you on the right track.

Please do not hesitate to reach out to him.