6 months ago, my cell phone started to light up; it was late at night, and it takes three consecutive calls to come through for the phone to ring, and man, it was on fire. Calls, texts and a series of emails progressively getting stronger in the nature of alerting - an issue critical, system failure pending. I began to read the last communication first to see that my Salesforce CRM system was only now 2% away from completely crashing. I quickly got my team on the phone to understand what was...